Total Quality Management (TQM) is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers as well. Essentially, TQM provides a framework for implementing effective quality and productivity initiatives that can increase the profitability and competitiveness of organizations.
Our approach towards achieving Total Quality management in our client organizations is to provide tools and techniques for Continuous Improvement of the processes in the preparation and delivery of products and services to the customers and at the same time involving every stakeholder associated with these processes. For us TQM is not just preventing errors, but also ensuring for them not to recur.
