Hotel and Hospitality sector has come a long way in 21st century. This sector is booming and will always remain in great demand because of economic shift which has led this industry to grow exponentially.
This sector covers businesses like travel, airlines, tourism, hotels, resorts, leisure etc. and has created a huge demand for the public from all walks of life.
We have come a long way in providing auditing, consulting and training service solutions to this growing industry. PMC’s Hospitality and Leisure consulting practice provide guidance to all category hotels, resorts, restaurants, marinas, travel & tourism companies towards clear cut business strategies, adopting international standards and certifications, sustainability initiatives, safety initiatives and leadership & skill development.
PMC has designed and developed 10 Point Quality Monitoring Criteria way back in 2004 for a five-star property in India and has been extensively engaged with four and five-star properties towards developing strategic management models and imparting sector specific soft skill training.
We have assisted travel companies and other allied businesses to become more effective and efficient through unique engagement models for improving service quality standards leading to customer experience and delight.
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- Growth Strategies
- Organizational diagnostic to assess pain areas in the areas of strategy, marketing, operations,
human resource, maintenance, F&B etc. - Management Assurance Audits
- Process Quality Audits
- Consulting for certification of International Standards such as ISO 9001:2015, ISO 14001:2015,
OHSAS 18001:2007, ISO 22000:2005, ISO 27001:2013 - F&B safety Initiatives including HACCP programs
- Human Resource capability and competence Audits
- Supplier/Outsourced process audits
- New Business Unit Strategy covering bankable DPRs, business strategy, business plans,
manpower planning, equipment planning et al. - Human Resource Intervention Initiatives
- Change Management Initiatives
- Industry Best Practices towards operational excellence covering developing policies,
organizational governance structures and SOPs. - Six Sigma interventions towards process quality improvements
- Sustainability Initiatives including energy conservation programs, environmental
performance programmes and resource productivity initiatives
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