Strategic Business Consultancy

Customer-supplier-SLA-intervention

Overview

A service-level agreement (SLA) defines the level of service you expect from a supplier or a vendor, laying out the metrics by which service is measured, as well as penalties should agree-on service levels if not be achieved.A service-level agreement (SLA) is defined as an official commitment that prevails between a supplier and a client. The most common component of SLA is the services should be provided to the customer as agreed upon in the contract.

what we do

  1. Our team of experts helps in preparing SLAs based on the agreed terms and condition of customer and supplier.
  2. We provide a service to add new change or amendment in SLA by proper project management process.
  3. We understand the requirement from both ends i.e. Customer and Supplier and study it properly before we go for final drafting.
  4. Our interventions in business for SLA has given a proven result to run the flawless Business
  5. Our engagement goes beyond establishing legally tenable SLA and help clients to redefine their terms and conditions with changing times to ensure SLA is relevant and producing maximum ROI.
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